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Most Popular Questions | Expand All Collapse All
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What is an EasyBuy Account?
An EasyBuy Account is an e-money account that you setup online. Once an account is established, you can fund it with credit and debit cards, bank transfers, cash vouchers and more.
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What is an EasyBuy MasterCard?
An EasyBuy MasterCard is a prepaid MasterCard that is available in a Virtual Account and a Physical Card Account or both. The EasyBuy Virtual MasterCard works just like a normal MasterCard when you make online purchases. However, it is not tied to a bank account. If you purchase a Virtual EasyBuy Card and don't want to get physical card, we will provide you with all the details you need to make MasterCard purchases online, over the telephone or by fax/email including your card account number, CVV2 and expiration date. You can manage both your Virtual and Physical MasterCard Account online at www.easybuy.com. An EasyBuy Physical MasterCard is a plastic MasterCard and can be used worldwide at millions of participating merchants and ATM's. After your online purchase, we will mail you your EasyBuy Physical MasterCard. There are no financing or interest charges associated with an EasyBuy MasterCard because the card is prepaid. Your spending limit is the amount of funds you have loaded onto the card. Simple and safe.
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How do I purchase an EasyBuy MasterCard?
To purchase an EasyBuy MasterCard follow the easy steps online at our website. If you do not have a credit or debit card to purchase online, you can transfer us funds via Bank Transfer.p>
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How much does it cost?
The EasyBuy Virtual Card is EUR 7.99 (this includes a EUR 1.00 fee for card activation) and the EasyBuy Physical card is EUR 39.90 which includes printing of you personal card and shipping fees. If you pay your order with a credit card the amount will be converted into USD and may vary abit. Each time you load your card there will be a nominal fee depending on your Funding Source. For a complete listing of fees associated please refer to our Terms and Conditions page.
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How can I recover my lost password?
If you have forgotten your password, you will have to verify your identity by following the steps:
1. Click on the 'Forgotten Password?' link on www.apply4mastercard.com.
2. Enter your email address carefully and read the on-screen instructions. You will be asked for the answer your security question.
3. You will receive an email with further instructions. -
What is an upgrade to a Physical Card?
Some customers choose to start using only a Virtual EasyBuy Card and once they see the great benefits choose to get an EasyBuy Physical Card in their wallet. The EasyBuy Physical card is a personalized plastic MasterCard that you can carry in your wallet or purse and use it at merchants and ATMs worldwide, only limited by your prepaid balance.
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What is a prepaid MasterCard?
With a prepaid MasterCard, you put money on the card first and then spend it however you wish. Since EasyBuy MasterCard's are prepaid, there is no credit limit. This means that your spending limit is determined by the amount of money that you have loaded onto your EasyBuy MasterCard. Merchants and ATMs can not see a difference if you have a prepaid MasterCard or a credit MasterCard.
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What are the benefits of using a prepaid EasyBuy MasterCard?
Because it is prepaid, anyone can purchase one regardless of credit history, income or origin. Some of the other benefits are:
- Protects against personal information being stolen or abused online.
- An EasyBuy MasterCard gives you many of the benefits of a credit card like ability to book airline tickets, hotels or rental cars.
- EasyBuy is great for purchasing ring tones, games, and other digital content online, especially in the case where you may be gifting the purchase and do not want to expose your credit card or abuse of your card spending.
- EasyBuy is great for people who do not have a bank account and want a safe and secure way to manage their finances.
- EasyBuy is great for paying commissions, bonuses or gift giving.
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General Questions | Expand All Collapse All
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Is an EasyBuy Account a bank account?
Your EasyBuy Account is an e-money account, similar to a bank account. An EasyBuy Account allows you to fund and create prepaid EasyBuy Virtual and Physical MasterCards as well as to do certain money transactions similar to online banking aswell as receive payments from others upon verification.
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Who can open an EasyBuy account?
Anyone over 18 years of age and location within the EU or the EEA. Each customer will be subject to an identity verification process.
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Can I register more than one personal credit/debit card with my EasyBuy Account?
Yes, you can have more than one funding source (personal credit or debit card or bank account etc ) to load your account.
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Can I create more than one EasyBuy Account?
No. You may create only one EasyBuy Account.
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Do I earn interest on funds held in my EasyBuy Account?
No. The funds held in your EasyBuy Account do not earn any interest.
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Can I change the currency my EasyBuy MasterCard is based on?
No, the currency of your EasyBuy Account cannot be changed. The EasyBuy Account operates in the currency that you have setup at the beginning. You can however use your EasyBuy MasterCard to make purchases in any transaction currency, only a small currency conversion fee will apply.
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How do I view transactions I have made with my EasyBuy Account?
To view your EasyBuy Account transaction history, please follow these steps:
1. Log onto your EasyBuy Account and select the Account Summary tab at the top of the page.
2. Click the Transaction History button. -
How does an EasyBuy Account work?
The EasyBuy account allows you to manage your loads to your EasyBuy Card and maintain your personal information and account settings. You will be able to control your movements through the transaction history. Furthermore you have the possibility to send and receive funds to and from other EasyBuy customers and third parties.
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Is it possible to have a Merchant Refund to my EasyBuy Virtual Card?
If a merchant makes a refund based upon a prior purchase, it will be credited to the EasyBuy MasterCard you used to make the original purchase.
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Getting started | Expand All Collapse All
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How do I apply for an EasyBuy Account?
To apply for an EasyBuy Account, go to www.apply4mastercard.com and just follow the instructions to fill out the registration form.
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What information must I provide to open an EasyBuy Account?
To set up an EasyBuy Account, you must simply provide certain personal details and choose a username and password.To lift certain limits and usuage restrictions you will be asked to provide personal documents.
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Managing your EasyBuy account | Expand All Collapse All
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How do I load funds onto my EasyBuy MasterCard?
To load more funds onto one of your EasyBuy MasterCard follow these steps: Log onto your EasyBuy Account and click on the "Load Funds" tab. Select a funding source that best suits you or choose one that has been saved for your convenience before Enter the amount you wish to load Confirm all the details and click 'Submit'.
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How do I delete a Funding Source?
To delete a Funding Source please follow these steps: Log onto your EasyBuy Account and click on the 'Load funds tab Select Edit on the Saved Funding Sources section. Click on “remove”.
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Which address do I use when asked during a purchase with my EasyBuy MasterCard?
Every EasyBuy MasterCard is registered to the user who initially purchase it only with us in Gibrlatar. Please use the same address you provided to us during your registration.
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How do I view the previous account load transactions I have made with my Funding Source?
To view your Funding Source transaction history please follow these steps: Log onto your EasyBuy account and select the "Load Funds" tab at the top of the page. Select the Saved Funding Source on the bottom of the page which you would like to view. Click on “Edit” and then on “Show/Hide Transactions”.
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What happens if my EasyBuy MasterCard expires?
If your EasyBuy MasterCard expires and you have enough funds in your account we will send you a new card at the latest two weeks before expiry.
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How do I check my EasyBuy account balances?
Simply log in to your EasyBuy Account and select “View Balance” on the “accounts Summary Page”.
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I can't register. What could be the problem?
- You must be over 18 years of age.
- You must provide valid personal information, if you made a mistake during account opening, our ID verification system may have blocked your account, in this case we will contact you for further verification.
- You can only open one account. If you forgot your details, please contact us office@apply4mastercard.com
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Why was my credit/debit card rejected for a load transaction?
You credit/debit card may have been rejected for various reasons. We have listed below the most common causes:
- Insufficient funds available.
- Frequent use of the card for online transactions.
- Your card may not be authorized by the issuing bank for online transactions.
- Your card may have a daily/monthly spend limit.
- Your card may have a dayly/monthly velocity limit.
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How do you use my personal information?
We solely use your personal information to help us administer your account, to improve our services to you and to provide you with products you have requested. We do not give, rent or sell your personal information to any organization or individual. We solely store all information in Gibraltar. For further information refer to our Terms and Conditions and our Privacy Policy.
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